Welcome to Pukarveda.
Customer satisfaction is important to us. Please read our Return & Replacement Policy carefully before placing an order.
Return Policy
Due to the nature of wellness and personal care products, we generally do not accept returns once the product has been opened or used.
However, returns may be accepted in the following cases:
- Wrong product delivered
- Damaged product received
- Missing items in the package
Replacement Policy
Replacement requests are accepted if:
- The product is damaged during delivery
- You received the wrong product
- The package was tampered with
Replacement Request Time
Customers must contact us within 24-48 hours of receiving the order for any replacement request.
Proof Required
To process your request, customers may need to provide:
- Order ID
- Product photos
- Unboxing video (if available)
Non-Returnable Products
We do not accept returns for:
- Opened products
- Used products
- Products damaged by the customer
Refund Process
If your replacement or refund request is approved, the refund will be processed within a few working days through the original payment method.
Contact Us
For any return or replacement-related queries, please contact us through our Contact Us page.